For Orders, please contact: 01749642762 (Available on WhatsApp Call & Message)
Your ordered product will be delivered within 2 to 7 business days. Cash on Delivery is available nationwide.
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Return and Cancellation Policy
Thank you for shopping at Fibonacci Bookshop. Please read our return and cancellation policy carefully.
1. Returns:
a. Damaged or Defective Items:
- If you receive a damaged or defective book, please contact us within 24 hours of receiving the item.
- Provide photos of the damaged item and packaging for our assessment.
- We will arrange for a replacement or issue a refund based on the nature of the issue.
b. Unsatisfactory Items:
- If you are unsatisfied with your purchase for any reason, you may return it within 3 days of receipt. — Returned items must be in their original condition, and the customer is responsible for return shipping costs.
- Upon receiving the returned item, we will process a refund, excluding the initial shipping costs.
2. Cancellations:
a. Order Cancellation:
- You may cancel your order within 24 hours of placing it.
- Contact us promptly with your order number to request cancellation.
- If the order has not been shipped, we will process a full refund.
- Once the order is shipped, it falls under the return policy guidelines.
3. How to Request a Return or Cancellation:
Please contact our customer service team to initiate a return or cancellation. Include your order number, reason for return or cancellation, and any relevant details.
4. Refunds:
- Refunds will be issued to the original payment method used during the purchase.
- Processing time for refunds may vary and is subject to the policies of your financial institution.